This policy explains what information Solve It ("we", "us") collects, why, and what rights you and your child have over it. We've tried to write this so a school-age reader could understand it too, not just a parent — that's a deliberate choice, not an accident.
Solve It is provided by Tom Pimlott, trading as Solve It Maths. Data protection registration number: [ICO REGISTRATION NUMBER — add once ICO registration is complete]. Contact: info@solveitmaths.co.uk.
From the parent or adult who signs up and pays:
From the student using the app:
We deliberately do not collect: the student's email address, date of birth, school name, home address, or any other information beyond what's needed to run the practice and tutoring features.
Our database is hosted with Supabase, in South Korea — a country with UK data adequacy status, meaning data can be transferred there under the same protections as within the UK.
We keep account and progress data for as long as the subscription is active, plus 12 months afterwards in case you resubscribe, after which it is deleted. You can ask us to delete it sooner at any time (see "Your rights" below).
Because this service is used by children, we commit to:
The tutor chat includes a basic automated check for messages that suggest a child might be distressed, unsafe, or disclosing harm. If a message matches, it's stored (along with the student's name and the message itself) so the parent or guardian on the account can see and follow up — this is visible only to the account holder, via the dashboard, using the same passcode used to manage the subscription.
This is a simple keyword-based check, not a clinical or professional safeguarding tool. It will miss some things and occasionally flag something harmless. It exists as an extra layer, not a replacement for paying attention to how your child is getting on.
If your child discloses something concerning in the tutor chat: our AI tutor is designed to stay focused on maths, and is not a substitute for a trusted adult, a teacher, or professional support. If you're ever worried about something your child has typed or been told in the app, please contact us at info@solveitmaths.co.uk and, if it's urgent, please also speak to a trusted adult, your child's school, or the relevant support service directly — don't wait for our response.
You (or, on behalf of a child, their parent/guardian) can ask us to:
To do any of these, email info@solveitmaths.co.uk. We'll respond within one month. You also have the right to complain to the UK's data protection regulator, the ICO, at ico.org.uk — though we'd really appreciate the chance to sort out any concern directly first.
We use industry-standard practices to protect data — encrypted connections, hashed passwords/passcodes (we never store these in plain text), and access limited to what's needed to run the service. No system is perfectly secure, and if we ever discover a data breach affecting your information, we will tell you and the ICO without undue delay, as required by law.
The app stores a login token in your browser's local storage so you don't have to log in every time. This is necessary for the app to function and isn't used for tracking or advertising. We don't use third-party advertising or analytics cookies.
If we make significant changes to this policy, we'll notify the account holder by email before they take effect.
info@solveitmaths.co.uk